Buying Guide

Ordering

1. Request a quote: email us, following the quote checklist, with the model or specification, quantity and delivery location.
2. Quotation: states the specification, unit price, lead time, payment terms and validity period.
3. Order: countersign the quotation or send a purchase order.
4. Payment: according to the payment terms in the quotation.
5. Shipping and invoice: a Taiwan Uniform Invoice for customers in Taiwan; a commercial invoice for shipments abroad.

Individuals, workshops and schools: online shop

• Standard items such as laser engraver optics, optics teaching kits, machine vision starter kits, and thermal and fiber tools are listed with selection guides in our online shop for customers in Taiwan. Orders are placed with the shop quote form, and items are being listed on our Shopee store in stages. The shop pages are in Traditional Chinese.
• Schools and companies that need a formal quotation can choose "formal quotation" under the documents field of the shop quote form.
• Payment, shipping and returns follow the how to buy page of the online shop.

Payment and invoicing

• Taiwan: bank transfer. A Uniform Invoice is issued; please provide your company name and tax ID number. Monthly payment terms require prior application and approval.
• Outside Taiwan: quoted in US dollars and paid by wire transfer. Exported goods, and services provided in Taiwan but used abroad, are zero-rated for Taiwan business tax by law.
• Online shop: payment for standard items is described on the how to buy page of the online shop.

Shipping and lead time

• Lead time depends on the item and quantity and is stated in the quotation.
• Taiwan: parcel delivery or freight.
• Outside Taiwan: international express. Unless the quotation states otherwise, import duties and related taxes are paid by the buyer.

Warranty and returns

• Warranty scope and period depend on the item and are stated in the quotation.
• Please inspect goods promptly on receipt, and report shortages or defects within the period stated in the quotation.
• Custom items built to the buyer's specification cannot be returned except for defects.
• The terms on this page apply to purchasing by companies and institutes. Returns of items bought by individuals in the online shop follow its how to buy page and the applicable provisions of Taiwan's Consumer Protection Act.

Export controls and end use

• Some electro-optical, thermal imaging, laser and UAV-related items and technology are subject to export controls. Before quoting, we confirm the classification and the parties involved; where required, the buyer signs an end-use statement, and controlled items ship only after an export permit is granted.
• We do not ship to restricted parties.
• The items concerned are listed under items requiring export review.

Terms on every quotation

Every quotation states the following; placing an order means the transaction is concluded on the terms of the quotation:

• Validity period, lead time and payment terms
• Warranty scope, period and return conditions
• Scope of liability
• Export control and non-resale undertakings
• Governing law and jurisdiction